Our Pet Odor and Stain Eliminator contains a plant-based cleaning agent instead of a chemical one. This means it is much gentler to use without losing its powerful stain and odor removing capabilities. Our 3-In-1 formula is safe to use on any and all water-safe surfaces, including pet bedding. It's your go-to-cleaner for odors coming from urine, feces, vomit, and blood. Simply mix 4 fl oz of the Pet Stain and Odor Eliminator per gallon of water. Need something more aggressive? Mix 8 fl oz per gallon of water. Try it to see the amazing results for yourself.
Our team process orders between Monday and Friday. Most U.S. orders are shipped within 24-48 hours for your convenience and maximum efficiency. All customers receive tracking numbers via email as soon as the order is fulfilled.
Shipping times will vary depending on your location, what item(s) you ordered and due to circumstances outside of our control, such as Weather, Strikes or Holiday Season.
We offer FREE SHIPPING on all U.S. 48 LOW States orders over $50 and a standard FLAT-RATE for S&H of $6.95 below that.
Most U.S. orders get delivered within 3-5 business days.
For international orders, delays can occur in-transit or holds at the local customs office so it's possible to take up to 2 weeks for an order to be delivered.
Additional fees, such as customs fees, may apply for international orders and we are not responsible for such fees.
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Charlie & Max®. For further details of the charges, please contact your local customs office.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.
(PLEASE READ ENTIRE REFUND POLICY)
We are not responsible for products returned incorrectly or in error.
If any item(s) are returned outside of the Refund Policy terms, they will not be shipped back and will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please send us an email to email@example.com
Shipping for Returns
IMPORTANT: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not refund shipping charges. Please be aware that international return shipping costs to our US facilities can be higher than the actual product cost.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A. You can choose from several payment methods. We accept payment from all major Credit Cards such as Visa, Mastercard and American Express. You can also pay using Paypal. We currently do not accept cash on delivery payments.
A. If you have any question regarding your order status or delivery status please feel free to contact us any time at firstname.lastname@example.org We are more than happy to help.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect address/destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
A. Our standard Shipping costs for deliveries in the US (LOWER 48 US ONLY) are based on the weight of the items of the order. We do not offer FREE SHIPPING. Please check shipping rates to Alaska, Hawaii, Guam, and Puerto Rico at the Checkout.
A. We are currently accepting orders from the US, Canada, Australia, and the United Kingdom. Additional fees, such as Import taxes, duties and related customs fees may apply for international orders and we are not responsible for such fees.
A. Most U.S. orders get delivered within 3-5 business days. Orders to Alaska, Hawaii, Guam, Puerto Rico & International Orders can take up to 15 Business Days.
A. You can place your order directly on our website when you browse through our products. Just add the product and the quantity that you want in your shopping cart. After you have included all the products you can proceed to the checkout over the shopping cart menu. You will be asked to fill in your shipping and billing information and after that, you can place your order by clicking on the buy button.
A. Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.
If you wish to change anything about your order, please contact us or write to us at email@example.com within 24 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.
A. We adhere to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is used automatically to complete the requested transaction and is not stored or viewed by us.
A. We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please contact us or write to us at firstname.lastname@example.org Let us know the problem and don't forget to attach a photo or video so we can address the issue clearly. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
A. Yes, we do. Please click here to check out our Refund Policy for more details. Please be advised that certain conditions may apply.
It has helped me to stop my pets from peeing in some spots, but certain spots my dog is still going there no matter what I do... But it at least doesn't smell like pee so that's a good thing.
I have only been using it for a short time but my new 9 week old puppy pees every 15 minutes and this product cleans very well and doesn't ruin my hardwood floors.
I'm sure we will ordering more as this is a constant need with 2 puppies in the house, Works well on urine and also on poop accidents inside the house.
I HIGHLY recommend this cleaner. I have been using this product for about a week and I love the smell! ... My rescued baby kittens are just learning to use the litter box and this product has come very handy!
Pleased with the product.... it does neutralize the urine smell.