Cool your Pet - Image Requirements

Cool your Pet - Image Requirements

If you followed our photo guidelines, then yes your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't necessarily need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry and high resolution ( 2.0 Mb + )
• Make sure no ears are out of frame! - we can't add them if they aren't in the original photo .
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

 

To Ensure the quality of your product, please submit original photos, don't use screenshots - cropped out photos, Original photos from your phone camera in HD Mode ( +2.0 Mb) can work.

Please upload at least 2 photos of your pets, which are high resolution so we have enough material to create your artwork.

We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters in to your own hands and ensure you upload the best photo you have.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note that is is the customer's responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high quality photos.

How It Works

STEP 1 - PLACE YOUR ORDER
• Choose your portrait style. We have portraits to suit male and female pets.
• Upload your pet photo using the upload button on the product page. Make sure your photo follows our Photo Guidelines listed above!
• Add to cart and place your order.

STEP 2 - CUSTOM PET ART CREATION
• Our expert designers will create your personalized pet portrait with care and attention.
• We use proprietary design techniques, transformative photo re-touching and professional blending processes in our design house to produce your canvas art. We do not paint from scratch. We're a digital design team.
• We'll go through an in-house quality check to ensure your unique pet artwork is absolutely perfect.

STEP 3 - PRINT AND SHIP (FOR PHYSICAL PRODUCT ONLY)
• We'll print your one of a kind pet art masterpiece on to your chosen product.
• Once we have done one last quality check, we'll carefully package your order and ship it to your doorstep.
• You'll receive your parcel tracking number as soon as it's available.

Please note: We use the exact photo you upload with your order, during our artwork creation process. So make sure that the angle works well with your chosen portrait template, that the fur color is true to real life, and that you are overall happy with the photo you upload. We do try to adhere to any notes added to orders but cannot guarantee it. E.g. we can indeed remove red eye, but we can't make your pet's mouth open, if it is closed in the photo.

If we receive a photo that doesn't follow our guidelines, we cannot guarantee that the final edit will come out as you want it to. We cannot offer replacements in these cases, so take your time to take a good photo.

Note that all examples on site were made from high quality photos. It's your responsibility to make sure the photo you provide meets our guidelines. If it doesn't we will try our best to produce a high level finish but generally your result will not match that shown on our website.

While we do try to review all photos we receive, sometimes our order volume demands that we increase product production levels and therefore this stage is often skipped. That's why it's so important that you provide a photo that is of a high quality.

Note that is is the customer's responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high quality photos.